Needle Haul Privacy Policy

Information You Choose to Share

When you call, text, email, or use the online estimate form, you may provide your name, contact details, property address, a description of the cleanup, and optional property photos. Only share information that is reasonably needed to discuss the requested work.

How Information Is Used

Needle Haul may use the information you provide to respond to questions, determine whether the property and requested work fit the service area and scope, arrange a property assessment when needed, prepare a quote, schedule agreed work, and communicate about that work.

Online Estimate Form

The website uses FormSubmit to process online estimate requests and deliver the information by email. Information entered into that form, including optional uploaded photos, is processed through FormSubmit's service before it reaches Needle Haul. FormSubmit has its own privacy and data-handling practices. If you prefer not to use the online form, you can call or text Needle Haul instead.

Lead-Source Information

When you use the online estimate form, the website may include non-sensitive source information with the request, such as the page where the visit began, a referring website domain, and campaign parameters such as UTM source, medium, or campaign. This helps Needle Haul understand which marketing channels are producing estimate requests. The site does not intentionally send your name, phone number, email address, property address, form message, or uploaded photos into website analytics events.

Website Analytics

Needle Haul may use Vercel Web Analytics to understand aggregate website activity such as page views, referring sites, device or browser categories, and selected actions such as call, text, email, and estimate-form interactions. Vercel Web Analytics is designed to use anonymized, aggregate data without third-party tracking cookies. Analytics are used to improve the website and understand which pages and contact options are useful.

Photos and Messages

Photos are optional and may help show the general condition of the property. Do not send passwords, payment-card details, alarm codes, or other sensitive credentials through the form, text, or email. If special property-access details are ever necessary for an agreed job, discuss them directly with Robert using an appropriate method.

Information Sharing and Retention

Needle Haul does not sell customer information. Messages, photos, quotes, form submissions, and related service records may be retained as reasonably needed for business communication, documentation, and recordkeeping. Phone carriers, email providers, FormSubmit, Vercel, and other services used to operate the website or communicate with customers have their own privacy practices.

Questions

Call or text 602-295-9900 with questions about this policy.